How to Deal with Amazon IP Complaints

January 13, 2023

Amazon IP complaints can be a major headache for sellers on the platform. These complaints, which can come in the form of claims of trademark or copyright infringement, can result in the removal of listings, suspension of accounts, and even legal action.


It's important for sellers to take these complaints seriously and address them promptly. In this article, we'll cover the steps you can take to deal with Amazon IP complaints and protect your business.


Part 1: Introduction

Understanding Amazon IP Complaints:

Amazon IP complaints come in two forms: trademark and copyright infringement. Trademark infringement occurs when a seller uses a brand or logo that is already registered as a trademark without permission. Copyright infringement occurs when a seller uses a copyrighted image or text without permission.


Importance of addressing Amazon IP complaints:

Ignoring an Amazon IP complaint can lead to serious consequences for your business. Your listings may be removed, your account may be suspended, and you may even face legal action. Additionally, if you are found to be in violation of someone else's intellectual property rights, you may be liable for damages.


Part 2: Identifying the source of the complaint

๐Ÿ”น Differentiating between a legitimate complaint and a false one:

Not all Amazon IP complaints are legitimate. Some sellers may make false complaints in an attempt to sabotage their competition. In order to determine whether a complaint is legitimate, sellers should investigate the source of the complaint. Look at the information provided by the complainant, such as their name and contact information, and see if it matches the information of the actual IP holder.


๐Ÿ”น Understanding the rights of the IP holder:

It's important to understand the rights of the IP holder when dealing with Amazon IP complaints. Trademark holders have the exclusive right to use their registered trademark in connection with the goods and services for which it is registered. Copyright holders have the exclusive right to reproduce, distribute, display, and perform their copyrighted work.


๐Ÿ”น Investigating the source of the complaint:

Once you have determined that a complaint is legitimate, you should investigate the source of the complaint. This may involve reviewing your own listings and identifying any potential infringement. It's important to act quickly, as Amazon typically gives sellers a short time frame to respond to a complaint.


Part 3: Taking action

๐Ÿ”น Contacting the Complainant:

If you receive an Amazon IP complaint, the first thing you should do is contact the complainant. This can be done through Amazon's complaint resolution center. It's important to respond promptly and professionally.


๐Ÿ”น Providing evidence of rights or authorization:

If you believe that you have the right to use the disputed IP, you should provide evidence of this to the complainant. This may include proof of a license or permission from the IP holder or evidence that you are the IP holder yourself.


๐Ÿ”น Removing infringing items or content:

If you are found to be in violation of someone else's intellectual property rights, you will need to remove the infringing items or content from your listings. This can be done through Amazon's removal request form.


Part 4: Prevention

๐Ÿ”น Monitoring your listings and IP regularly:

One of the best ways to prevent Amazon IP complaints is to monitor your listings and IP regularly. This can be done by reviewing your own listings and identifying any potential infringement. Additionally, you should keep an eye out for any new trademarks or copyrights that may conflict with your own IP.


๐Ÿ”น Educating yourself on IP rights and laws:

Another important step in preventing Amazon IP complaints is to educate yourself on IP rights and laws. This will help you understand your own rights as well as the rights of others, and will give you the knowledge you need to make informed decisions about your listings and IP.


๐Ÿ”น Utilizing tools such as Amazon's Brand Registry:

Amazon's Brand Registry is a tool that allows trademark holders to register their brand and protect their IP on the platform. By utilizing this tool, sellers can proactively protect their own IP and reduce the chances of receiving an Amazon IP complaint.



Dealing with Amazon IP complaints can be a complex and time-consuming process, but it is important for sellers to take these complaints seriously and address them promptly.


By identifying the source of the complaint, taking appropriate action, and implementing preventative measures, sellers can protect themselves and their businesses from potential legal action.


Remember, if you need help dealing with Amazon complaints, there are experts like Mr. Jeff who can offer their assistance and provide a free consultation.


It is important to note that Amazon has a strict IP policy, and sellers have to follow it to avoid any IP complaints and maintain their accounts in good standing.


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Can I deal with an Amazon IP complaint on my own?

important to not subject those few opportunities to test and trial. It is 100% recommended to seek expert support for going through tricky Amazon issues as more often than not, trying to go on their own creates further complications for sellers.

How to get started with complaint removal?

Getting started is really simple. Mr.Jeff only asks for what is absolutely important to get the job done. This includes necessary account permissions, performance notifications and your account health reports along with the charge method youโ€™ll use to pay for the service.

What is a good account health rating on Amazon?

AHR Green rating is what you should strive for to make sure your account is healthy (based on the score of 200 -1000) and is not at risk of deactivation.

Why should I pay extra attention to Amazon Complaint Removal?

Amazon complaints can lead to your account and listing suspensions if not taken seriously. Keep in mind that once a suspension happens, it is very difficult to reverse, and your business is down for as long as Amazon wants - so it is very important to take preventive care for your seller account before the trouble knocks.

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