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Why Did My Amazon Account Get Suspended?
February 17, 2023
If you're an Amazon seller, having your account suspended can be devastating. Amazon is known for its strict policies, and it takes any violations seriously.
When your account gets suspended, it can mean lost sales and damage to your business's reputation.
That's why it's crucial to understand the most common reasons for suspension so you can avoid them.
Poor Seller Performance
Amazon is customer-centric and prioritizes customer satisfaction. As a seller, you must provide top-notch customer service, and if you fail to do so, your account may be suspended. Amazon tracks your performance using different metrics, including late shipments, order cancellation rate, order defect rate, and negative reviews. Aim to keep your order defect rate below 1% to avoid suspension.
Policy Violations and Copyright Infringement
Amazon has strict policies regarding copyrights and trademarks. Violating these policies, such as using false trademarks, selling counterfeit goods, or infringing on another seller's intellectual property, can result in account suspension. It's crucial to adhere to Amazon's regulations, rules, and guidelines to prevent suspension.
Low Product Quality
Amazon prides itself on providing high-quality products at affordable prices. If you consistently get negative reviews for selling low-quality products, your account may be suspended. Avoid selling restricted, illegal, or counterfeit items, and confirm that the category you want to sell in is not restricted.
Creating Multiple Accounts
Sellers are not allowed to have multiple accounts while selling the same type of items. Creating multiple accounts without approval is a policy violation and may lead to suspension. Moreover, don't set up another account immediately after getting suspended, as Amazon will know and may deactivate your new account.
Purchasing Barcodes from Other Providers
Amazon requires every product to have a Unique Product Identifier (UPC), and sellers are advised to purchase the codes from GS1. Only products with the GTIN exemption can be listed on Amazon without GS1 barcodes. Purchasing codes from other providers may lead to account suspension.
In conclusion, understanding the reasons for Amazon account suspension and taking proactive measures to avoid them is crucial for the success of your Amazon business.
Ensure you comply with Amazon's policies and guidelines to keep your account in good standing and avoid suspension.
How Do I Reactivate My Suspended Amazon Account?
Identify the reason for suspension: The first step to reinstating your Amazon account is to identify the reason for suspension. You can find this information in the email that Amazon sent you. Once you know the reason, you can start working on a plan to address the issue.
Develop a plan of action: You will need to create a plan of action to address the issues that caused your account suspension. The plan should be well-written and address all the issues that Amazon has raised. It should also include steps to prevent future suspensions.
Submit your plan of action: Once you have developed your plan of action, you should submit it to Amazon's performance team. They will review your plan and decide whether or not to reinstate your account. It is important to be patient during this process as it can take time.
Follow up with Amazon: If you haven't heard back from Amazon after submitting your plan of action, you should follow up with them. You can do this by sending an email or calling Amazon's support team. Be polite and persistent in your follow-up.
Get professional help: If you're struggling to get your account reinstated, you may want to consider getting professional help. With our team, you can receive a strong Amazon Appeal or Full Reinstatement service. Get a free consultation from our specialists to get a clear idea of your chances for account reinstatement.
In summary, reinstating a suspended Amazon account can be a lengthy and complicated process, but by following the steps outlined above and seeking professional help when needed, you can increase your chances of a successful reinstatement. Remember to be patient, persistent, and take steps to prevent future suspensions.
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What are some common reasons why Amazon may suspend an account?
There are several reasons why Amazon may suspend an account, including poor seller performance, policy violations and copyright infringement, low product quality, creating multiple accounts, and purchasing barcodes from other providers.
What can sellers do to prevent account suspension?
Sellers can prevent account suspension by complying with Amazon's policies and guidelines, providing top-notch customer service, avoiding restricted or illegal items, and confirming that the category they want to sell in is not restricted.
What is the process for reinstating a suspended Amazon account?
To reinstate a suspended Amazon account, sellers must first identify the reason for suspension, develop a plan of action to address the issue, and submit the plan of action to Amazon's performance team. If the plan of action is approved, the account will be reinstated.
Can sellers set up multiple accounts on Amazon, and if not, why?
No, sellers are not allowed to have multiple accounts while selling the same type of items. Creating multiple accounts without approval is a policy violation and may lead to suspension.
What should sellers do if they are struggling to get their account reinstated after submitting a plan of action?
If sellers are struggling to get their account reinstated after submitting a plan of action, they can follow up with Amazon by sending an email or calling Amazon's support team. They can also consider getting professional help from a specialist who can offer an Amazon Appeal or Full Reinstatement service.